Help
Ask about a bill that would not go through, or a figure that came out wrong. The agent answers from what the service knows about your account; what it cannot settle goes to a person.
What usually goes wrong
- The file would not upload at all
- It uploaded, but nothing was read from it
- A figure was read wrong
- A bill I sent by e-mail never appeared
- This month's allowance is used up
Something else
Say what happened in your own words.
The agent cannot change anything in your account, and it does not give legal or tax advice. Anything of that kind, and anything about money, goes to a person.